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General Help Questions

Staff can help you find the information or state agency program that can provide answers. This general help line is for non-technical questions.

Phone: 515-281-4102

Technical System Support Questions

The Service Desk provides technical help for password resets or unlocking accounts. Technical support is available 7 a.m. - 5 p.m. Monday through Friday except for State Holidays. Outside of regular business hours, limited support is provided by phone only. For technical system matters requiring immediate attention, please call the Service Desk.

Technical Support Online: Submit a system support request
Phone: Dial 515-281-5703 or 800-532-1174
TTY Access Available at 800-735-2943
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Delivery and Mailing Address:
Iowa Office of the Chief Information Officer
200 East Grand Avenue
Des Moines, IA  50309